Privacy Policy

Last Updated: August 10, 2025

Lusvora (“Company,” “We,” or “Service Provider”) is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, store, and protect your personal data within the scope of our website and all VIP transfer services we provide.

Information We Collect

When providing our services, we may collect the following information:

  • Identity Information: Name, surname

  • Contact Information: Phone number, e-mail address

  • Reservation Information: Transfer date, time, pick-up and drop-off address, flight details

  • Payment Information: As we use the “cash to the driver” payment method, no online payment information is requested.

  • Technical Information: IP address, device details, cookie data

Purposes of Using Your Information

Your personal data may be used for the following purposes:

  • To create and manage your transfer reservations

  • To confirm and provide information regarding your reservation

  • To conduct customer satisfaction surveys and service improvement activities

  • For invoicing and accounting processes (only when necessary)

  • To comply with legal obligations

Sharing of Information

Your personal data will only be shared with third parties in the following situations:

  • When necessary to provide the service (e.g., sharing transfer details with the driver)

  • When required by law with authorized institutions and organizations

  • With our business partners and service providers (only the information necessary for the service)

Data Retention Period

Your personal data will be stored for as long as required by legal obligations and service needs. When this period expires, your data will be securely deleted or anonymized.

Cookies

We use cookies on our website to improve the user experience. Details regarding the use of cookies are specified in our Cookie Policy.

Data Security

We take necessary technical and administrative measures to protect your data from unauthorized access, loss, or misuse.

Your Rights

Under the Turkish Personal Data Protection Law (KVKK), you have the right to:

  • Learn whether your personal data is being processed

  • Request information about the processing of your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion or destruction of your personal data

  • Object to the processing of your personal data

To exercise these rights, you can contact us at info@lusvora.com.

Contact

For any questions regarding our Privacy Policy:

E-mail: info@lusvora.com